Terms of Service | Coastal Villages Pollock

Acceptance of these terms

By accessing the website or using a Coastal Villages Pollock LLC product, you agree to these Terms. If you do not agree, do not use the website or products. Additional product-specific terms may apply when a product page, app screen, or store listing provides them.

Eligibility and responsibility

You may use our products only if you are legally allowed to do so and can comply with these Terms. You are responsible for your device, product settings, local app data, and any information you choose to send to support.

Limited license

Subject to these Terms and applicable store rules, we give you a limited, personal, non-exclusive, non-transferable, revocable license to access the website and use our products for their intended purpose. You do not receive ownership of the website, app code, designs, trademarks, documentation, or other company materials.

Mobile application license

When a product is distributed as a mobile app, you may install and use that app on devices you own or control, subject to these Terms, the app-store rules, and any product-specific instructions. You may not copy, resell, sublicense, rent, host, modify, or distribute the app except as allowed by applicable law or platform rules.

Website information

The website provides company, product, support, privacy, and terms information. We try to keep public information accurate and current, but product details can change as products are maintained, updated, or prepared for release.

Product documentation and availability

Product pages, screenshots, app-store descriptions, support answers, and release notes may describe features differently as products are updated. A feature shown on the website may require a specific app version, operating system, region, device capability, or platform approval before it is available to every user.

Sudoku: Daily Offline Puzzle

Sudoku is provided as a daily offline puzzle experience with no ads and no sign-up as described on the product page. Puzzle availability, difficulty, hints, and interface behavior may change as the product is maintained.

Sudoku hints and puzzle results

Sudoku hints are designed to help explain puzzle logic. They may not cover every solving method or user preference, and a hint will not always be the only possible explanation. Users remain responsible for how they use hints and puzzle results.

Offline use and local progress

Offline product features may depend on your device storage, operating system settings, installed app version, and local data integrity. We are not responsible for local progress, preferences, or puzzle history that is lost because of device reset, app removal, storage cleanup, operating system behavior, or unsupported modifications.

Relmi AI Video

Relmi offers image-to-video creation and video templates. You select an image or template, adjust the supported settings or instructions, and submit a generation request in the app. Available templates, output formats, generation costs, and limits may vary by app version, account, region, or operational capacity. Public app-store links on this website are marked Coming soon until available.

Creative data and temporary storage

Relmi processes generation requests with self-hosted AI models on systems operated by us, without sending generation content to third-party AI services. Prompts, uploaded input images, and generated videos are deleted from our generation systems no later than 36 hours after creation, or sooner if you delete the creation or account. Save any output you wish to keep using the available export controls. Non-expiring credits do not provide permanent media storage.

Accounts

Protect your Relmi account access, keep any information you provide accurate, and contact support if you suspect unauthorized access or a purchase you did not authorize. Account and creation identifiers associate generation requests and entitlements with the correct user. The core Sudoku experience does not require a user account.

Account deletion and local data

To delete your Relmi account, open Personal Settings in the app and choose account deletion, then follow the confirmation steps. Deletion may remove access to account-linked history, saved projects, and credit balances; review the notice and resolve purchase questions with support before completing the request. Deleting an app or account does not itself issue a refund or cancel any separately purchased marketplace subscription. Sudoku's local data is managed separately through app or device controls.

Acceptable use

Do not misuse, disrupt, reverse engineer, or attempt to bypass product controls.
Do not use the website or support channel to send unlawful, abusive, deceptive, or infringing material.
Do not make false claims about product availability, affiliation, or support responses.
Do not interfere with security, abuse support channels, scrape the website at unreasonable scale, or attempt to access systems or data without permission.
Do not use Relmi or another product to violate privacy, publicity, intellectual property, consumer protection, or platform rules.

Enforcement and safety actions

If we reasonably believe that activity violates these Terms, harms the website or products, creates legal or platform risk, threatens security, abuses support, or affects other users, we may investigate, remove access to affected features, restrict support interactions, preserve relevant records, report activity where required, or take other reasonable action.

Automated access and security

You may not use bots, scrapers, load tools, vulnerability scanners, or automated systems to access the website or products in a way that harms reliability, extracts content at unreasonable scale, tests security without permission, bypasses usage limits, or interferes with other users or platform operations.

User content and permissions

If you submit feedback, screenshots, bug reports, prompts, uploaded media, or other materials to a product, you are responsible for having the rights and permissions needed to provide that material. You must not submit content that infringes another person's rights, violates privacy or publicity rights, or is unlawful.

License to operate submitted content

When you send material to support or provide content to a product feature, you grant Coastal Villages Pollock LLC a limited license to host, copy, process, display, transmit, and use that material only as reasonably needed to provide the feature, answer support, investigate abuse, maintain security, comply with law, or improve reliability. You keep ownership of rights you already hold in your content. This license does not permit use of personal information or user content to train general-purpose AI models or foundation models; we do not use that information or content for those purposes.

AI outputs and review

Relmi outputs may contain visual artifacts, inaccuracies, unexpected details, or material similar to someone else's content. Results can differ even for similar inputs. You must review outputs before relying on, publishing, or sharing them. We do not guarantee that a result is unique, accurate, non-infringing, eligible for intellectual-property protection, or suitable for a particular purpose. Product examples illustrate possibilities and do not guarantee an identical result.

Responsible creative use

Obtain the rights and permissions needed for any uploaded material, including another person's image, voice, or private information.
Do not create or distribute deceptive impersonation, fraud, non-consensual intimate imagery, sexual exploitation, child sexual abuse material, or content that sexualizes minors.
Do not use generated content for threats, targeted harassment, unlawful discrimination, or material intended to cause serious harm.
Use appropriate disclosure when synthetic or altered media could reasonably be mistaken for authentic footage, and comply with the rules of the platform where you publish it.
Do not bypass moderation, account restrictions, payment controls, or generation limits.

Purchases and refunds

When a purchase is processed by Apple App Store or Google Play, the marketplace manages payment credentials and its refund procedures apply. Use the official refund flow for that marketplace or contact our support team for product and transaction assistance. If Apple or Google approves a refund, we honor that decision and update the related purchase status, credit balance, access, or other entitlements. Nothing in these Terms removes mandatory consumer rights.

Subscriptions, renewals, and cancellation

The four credit packs described on this website are one-time purchases, not subscriptions, and do not renew automatically. If a product separately offers an auto-renewing subscription, its price, period, benefits, and renewal conditions will be shown before purchase. Manage that subscription through the marketplace account that processed it. Cancellation stops future renewals according to the platform rules and does not automatically refund earlier charges.

One-time credit packs

The published packs are USD 1.99 for 100 credits, USD 8.99 for 600 credits, USD 21.99 for 2,000 credits, and USD 89.99 for 10,000 credits. These are single purchases without recurring billing. Purchased credits remain valid indefinitely and do not expire merely because time has passed. Availability depends on the product and purchasing channel; an informational package listing is not a completed purchase.

How credits may be used

Credits provide access to eligible features identified by the product. They are not a bank balance, investment, or general payment method. The product explains the credit cost before you confirm an eligible use; a credit quantity does not promise a fixed number of generated videos. No cross-product transfer, resale, or cash redemption is offered unless expressly stated or required by law. Contact support about missing credits, unexpected deductions, or purchase restoration; restoration depends on the type of purchase and the available account and store records.

Credit adjustments and account closure

The no-expiry commitment concerns time-based expiration. Balances may still change when you use credits, an approved refund or purchase reversal is recorded, a duplicate or incorrect grant is corrected, or a lawful fraud or security action is necessary. Account deletion may end access to the associated balance, so review the deletion notice and contact support about unused purchased credits before deleting an account. We do not use these provisions to exclude remedies required by consumer law.

Displayed prices and checkout

Website prices are stated in US dollars. The purchasing screen identifies the seller or marketplace, currency, applicable taxes, and total before you confirm payment; regional or platform pricing may differ. Review those details before purchasing. Any later price change applies to the offer shown for a future purchase and does not reduce credits already validly purchased.

Credits, entitlements, and restoration

If a product uses credits, unlocks, premium access, or other digital entitlements, those items may be tied to the product, store account, platform transaction, region, account status, and app version. We may adjust entitlements when required by refund records, fraud prevention, technical correction, platform policy, or legal obligation.

App stores and third-party platforms

Products may be distributed through third-party app stores. Store accounts, downloads, updates, billing, taxes, subscriptions, and refund tools may be controlled by the relevant platform. Platform terms apply in addition to these Terms where applicable.

Support and bug reports

Support requests can be sent to support@coastalvillagespollock.com. We may ask for product name, app version, device type, approximate time of the issue, screenshots, or receipt details when needed to investigate. Please do not send unnecessary sensitive information.

Support response limits

We try to provide useful support, but support responses may depend on the details provided, product version, app-store records, device behavior, and operating system limits. A support response does not create a separate warranty, promise of a feature, or promise that a particular issue can be reproduced or resolved.

User submissions and feedback

If you send suggestions, reports, comments, or other feedback, you allow us to use that feedback to evaluate, maintain, and improve products without owing compensation, while you keep ownership of any rights you already have in your own submitted material.

Intellectual property

The website, product names, interface designs, images, documentation, and related materials are owned by Coastal Villages Pollock LLC or its licensors, except for content owned by users or third parties.

Rights complaints

If you believe material associated with a Coastal Villages Pollock LLC product infringes your intellectual property or other rights, contact support@coastalvillagespollock.com with enough detail for us to review the concern, including the product involved, the material at issue, your contact information, and the rights you claim are affected.

Privacy policy

Our Privacy Policy explains how we handle information in connection with the website, support channel, and products. By using the website or products, you acknowledge that information may be handled as described in the Privacy Policy and any product-specific notice.

Updates and changes

We may add, modify, suspend, or remove features for maintenance, security, legal compliance, platform requirements, product quality, or business reasons. Updates may be required for continued compatibility with operating systems or app stores.

Service availability

Products and website pages are provided on an as-is and as-available basis. We do not promise that every feature will always be available, error-free, or suitable for every user's needs.

Force majeure

We are not responsible for delays or failures caused by events outside our reasonable control, including app-store delays, network outages, hosting incidents, device or operating system changes, labor disruptions, natural events, legal restrictions, security incidents, or actions of third-party platforms.

Third-party materials

Products or website pages may include links to app stores or other third-party resources. We are not responsible for third-party content, policies, availability, or billing systems.

Third-party terms

App stores, operating systems, hosting providers, payment platforms, and linked websites may have their own terms and policies. Those terms may control matters such as downloads, updates, refunds, subscriptions, device permissions, account access, and platform support.

No professional advice

Product information, support responses, puzzle hints, and AI-generated content are provided for general product use and convenience. They are not professional, legal, financial, medical, safety, or other regulated advice.

Limitation of liability

To the fullest extent permitted by law, Coastal Villages Pollock LLC is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from use of the website or products.

Consumer rights

Some jurisdictions do not allow certain warranty exclusions or liability limits. In those places, the exclusions and limits in these Terms apply only to the extent permitted by law. Nothing in these Terms limits rights that cannot be excluded under applicable consumer protection law.

Indemnity

To the extent permitted by law, you agree to be responsible for claims, losses, liabilities, damages, costs, and expenses arising from your misuse of the website or products, your violation of these Terms, or your violation of another person's rights.

Termination or restriction

We may restrict access to products, support, or website features if needed to address misuse, security issues, legal obligations, platform requirements, or violations of these Terms.

Governing law

These Terms are governed by applicable law without regard to conflict-of-law rules, except where consumer protection laws require a different approach. Nothing in these Terms limits rights that cannot be waived under applicable law.

Dispute handling

Before starting a formal dispute, please contact support@coastalvillagespollock.com with a description of the issue and the product involved so we can try to review it informally. This does not prevent either party from seeking urgent relief where permitted by law.

Export compliance

You are responsible for using the website and products in compliance with applicable export-control, sanctions, and trade laws. You may not use or access the products where doing so would violate applicable law or platform restrictions.

Electronic communications

By contacting support or using online product channels, you agree that we may communicate electronically about support, legal notices, product updates, transaction questions, security, and policy changes. Electronic notices satisfy written notice requirements where permitted by law.

Severability

If any part of these Terms is found unenforceable, the remaining parts will continue to apply. The unenforceable part will be interpreted as closely as possible to its original purpose while remaining enforceable under applicable law.

Assignment

You may not transfer your rights or obligations under these Terms without our consent. We may transfer these Terms in connection with a merger, acquisition, financing, reorganization, asset transfer, or operation of the website and products, subject to applicable law.

No waiver

If we do not enforce a provision of these Terms immediately, that does not mean we waive the right to enforce it later. Any waiver must be written and apply only to the specific situation described in that waiver.

Entire agreement

These Terms, the Privacy Policy, AI Data Privacy notice, Refund Policy, applicable purchase disclosures, and product-specific or platform terms form the agreement for your use of the website and products. A more specific notice controls the feature it addresses where lawful; no supplemental term overrides rights that cannot legally be waived.

Changes to these terms

We may update these Terms when products, laws, platform rules, or business practices change. Continued use of the website or products after an update means you accept the updated Terms where permitted by law.

Contact

Questions about these Terms can be sent to support@coastalvillagespollock.com.