Refund Policy | Coastal Villages Pollock

Start with the purchase record

Check the product name, purchase date, transaction reference, and the store or payment channel shown on your receipt. Refund eligibility and the available request process depend on that channel, the purchase, and applicable consumer law. An offer displayed on this website is not a charge or an order confirmation.

Apple App Store purchases

For a purchase billed by Apple, sign in to Apple's Report a Problem service using the Apple Account that made the purchase, select the refund option, and follow Apple's instructions for the relevant item. Apple reviews eligibility under its policies and applicable law. If the purchase does not appear or the request cannot be submitted, use Apple's purchase support guidance.

Google Play purchases

For a purchase billed by Google Play, follow Google's refund request guidance for the Google Account used at checkout. Eligibility and request options depend on the purchase and your location. You may also contact our support team for purchase assistance; where available, we can review the product record and assist with refunds in accordance with platform rules and applicable law.

When a refund is approved

We honor refunds approved by Apple App Store or Google Play. When the confirmed refund record reaches our systems, we update the corresponding purchase, credit balance, subscription status, or other entitlement so it reflects the refunded transaction. Refunded credits or access may be reduced or removed. This does not mean that we issue a second payment in addition to the marketplace's refund.

One-time credits and unused balances

Relmi's four published credit packs are single purchases with no automatic renewal. Purchased credits do not expire over time. That no-expiry commitment is separate from refund eligibility: an unused balance does not by itself guarantee a cash refund, and use of credits does not remove any refund or other remedy required by law or the purchasing platform. An approved purchase reversal can adjust the related balance. Credit validity is also separate from the 36-hour generation-content storage window.

Missing credits and technical issues

If payment completed but credits or access did not appear, or a feature failed after a deduction, contact support@coastalvillagespollock.com. Include the product, platform, transaction or creation reference if available, approximate time, and a short explanation. We investigate the relevant purchase and usage records to determine the appropriate correction. A credit correction and a monetary refund are separate actions; we do not promise automatic refunds for every delay or output you dislike.

Duplicate and unfamiliar charges

Check the receipt and purchase history for the store account used to buy the item, including authorized family purchases. If a charge appears unauthorized, use the marketplace's reporting process and contact your payment provider as appropriate. Never send us your password, verification code, or full payment-card number. We may need a transaction reference and limited account verification to investigate safely.

Subscriptions, if separately offered

The four advertised credit packs are not subscriptions. If you separately purchase a recurring plan in a product, manage or cancel renewal through the marketplace account that processed it. Canceling renewal does not automatically refund past payments, and deleting the app or product account does not automatically cancel a marketplace subscription. Refund review remains available under the relevant platform rules and consumer law.

Direct or other purchases

If a purchase is offered through a channel other than Apple App Store or Google Play, the seller, payment channel, and applicable terms will be identified before confirmation. Use the contact or refund process provided with that receipt, or contact us to identify the correct route. An Apple or Google refund request cannot reverse a charge that was not processed by that platform.

Review and payment timing

A request, an approval, an entitlement update, and the return of funds to a payment method are different stages. Timing depends on the marketplace, payment processor, bank, and any verification required. We cannot guarantee a decision or bank posting date. If a confirmed refund has not been reflected in the product, send the approval reference to support so we can investigate.

Account deletion and purchases

Before deleting a product account, review the deletion notice and contact support about any unresolved charge or unused credit balance. Deletion does not itself issue a refund. We may retain limited purchase, refund, accounting, security, and dispute records where necessary for those purposes or required by law.

Consumer rights and fair handling

Nothing in this policy excludes refund, cancellation, warranty, or other rights that cannot be waived under applicable law. We may investigate suspected duplicate claims, unauthorized purchases, or fraud, while honoring valid platform decisions and legally required remedies. This policy does not impose a separate deadline that shortens a right provided by law or the marketplace.

Contact and policy updates

For purchase or refund questions, contact support@coastalvillagespollock.com. We may update this policy when purchase channels, products, or applicable requirements change; the date shown above identifies the current version.