Account and Data Deletion | Coastal Villages Pollock

Request deletion without the app

You can email support@coastalvillagespollock.com to request deletion of personal information or an account associated with a Coastal Villages Pollock LLC product. Include the product name and the account email or identifier you use, if any. You do not need to reinstall an app to contact us. We may ask for limited verification to locate your records and protect against unauthorized deletion; do not send a password or payment-card details.

Sudoku: Daily Offline Puzzle

The core Sudoku experience does not require sign-up, so there is no required Sudoku account profile for us to delete. Puzzle progress, preferences, and other offline records may be stored on your device. Use an available in-app reset control or the device's app-storage controls to remove local data. Depending on the operating system, uninstalling the app may remove local data; offloading an app or retaining a device backup may keep some records.

Device backups and local files

Manage device and cloud backups through the operating system or backup provider. Data you previously exported, saved to your photo library, or copied to another location must be deleted from that location separately. We cannot erase files held only on your device or in an independently controlled backup. A later device restore may bring back data still present in that backup.

Delete your Relmi account in the app

Relmi includes an account deletion control in Personal Settings. The email request option above is available if you cannot access your account or the in-app control.

Open the Relmi app and go to Personal Settings.
Choose the account deletion option.
Read the notice, including the effects on your creations and credit balance.
Confirm the request and complete any verification step displayed in the app.

What an account deletion covers

A confirmed Relmi account deletion removes account personal information and user-provided materials from active systems, including the profile, non-essential settings, prompts, uploaded images, generated videos, creative history, and authentication records no longer needed to secure the service. Limited records may remain only for the retention reasons below. Account deletion closes the account; logging out or uninstalling the app alone does not perform this deletion.

Individual creations and automatic deletion

You can delete an eligible creation using its in-app control without closing your account. Relmi prompts, uploaded input images, and generated videos are also automatically deleted from Relmi-operated generation systems no later than 36 hours after creation, or sooner when you delete the creation or your account. Save any output you wish to keep using the available export controls before it leaves the creation history. Files you have exported remain under your control.

Support messages and other data

You may ask us to delete information from a support conversation even when you never created a product account. Identify the email address used to contact us and enough context to find the conversation. You can also request deletion of particular personal information without requesting full account closure; tell us the scope of the request so we can explain any effect on the related service.

Records we may need to retain

Retention is limited to the information and period necessary for the relevant purpose. App marketplaces and other independent providers control records in their own systems under their own policies. We explain an applicable retention exception when responding to a request where required by law.

Purchase, refund, tax, accounting, and marketplace reconciliation records needed for legal or financial obligations.
Limited security, fraud-prevention, abuse, or dispute records where retaining them is necessary and lawful.
Records required by a valid legal preservation obligation or an unresolved legal claim.
Residual backup copies until the applicable backup cycle removes them; access remains restricted and they are not used to restore ordinary account activity.

Credits, refunds, and subscriptions

Purchased credits do not expire over time, but account deletion may remove access to the balance associated with that account. Review the in-app notice and contact support about unused purchased credits or an unresolved transaction before confirming deletion. Deleting an account does not automatically issue a refund or cancel a separately purchased Apple or Google subscription. Mandatory consumer rights and any valid marketplace refund remain unaffected.

Verification, timing, and confirmation

We process verified requests within the period required by applicable law and provide the status or confirmation through the available contact channel. Removal from active systems and expiry of a restricted backup can occur at different times. If a request needs additional verification or an applicable legal exception limits deletion, we explain the next step, relevant timing, or reason.

Questions and privacy rights

Contact support@coastalvillagespollock.com if you need help choosing a deletion route, cannot verify an account through the app, or wish to appeal a privacy-request decision where that right applies.

Account & Data Deletion